ORDERING

£200 Minimum carrige paid order per shipping address.
£5 service charge on all orders less than carriage paid plus relevant carriage for your order.
£200 minimum order to open a Net 30 Account.
All orders subject to acceptance by Canova
All prices are subject to change without notice.
Goods will be shipped at prices in effect at time of shipping.

CANCELLATIONS & BACK-ORDERS

Orders for immediate delivery may not be cancelled.
Orders for later delivery must be cancelled in writing at least 15 days before requested ship date.
Since some of our merchandise is imported, back-orders may sometimes be expected.
If you don't accept backorders this should be stated explicitly on your order.
Normal freight will be charged on back-ordered goods.
If goods must be received by a certain date this must be noted on your order.
Our normal minimum value for backorders is £20.
Please be clear whether cancel dates indicate when an order must be shipped or received.

Basic terms are Net 30 for approved customers.
To apply for Net 30 terms you must complete, sign, and return our credit application.
If you have not qualified for open account terms we offer, Visa, Mastercard, or Amex payment.
COD's and prepayments are STRONGLY discouraged.
A late charge of 1.5% per month/18% per annum will be charged to all past due invoices and balances.
If an account is beyond terms, any new orders will not be shipped until the account is made current.
No authorization for return can be given for past-due accounts.
No deductions are allowed for past-due accounts.

All goods are shipped from our Herefordshire Factory.
Actual freight charges will be added to your invoice unless a freight allowance has been previously agreed to.

We are always happy to help with any queries - email info@canova.co.uk or call +44 (0)1885 485090
Returns for defectives or errors must be authorized in advance.
A 25% restocking fee is applied to all non-defective returns, unauthorized shipments and shipment refusals.
Claims must be received by Canova within two weeks of customer's receipt of goods.
All sales are final.